Stand & Cage Kit (44cm - 17.3")

Free shipping on orders over $100 in the United States (AK, HI, PR, etc. are excluded from free shipping) European Union, Canada, United Kingdom, Japan, South Korea, Taiwan, Hong Kong, and Singapore.

Processing Time

• All orders will be processed within 3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

Taxes/Duties

• All products sold by ASTRA do not include duties and taxes.

Tracking Package

1. After the tracking number comes out, it usually takes a few days(within 3-5 business days) for the new information to be updated. Please wait patiently
2. Due to the special nature of international transportation, the update of package information will be delayed. When the package leaves the shipping country, the detailed tracking information will generally be updated when it arrives at the destination country.
3. Most packages can be tracked on this websitehttps://astrablinsd.com/apps/checkorder  You can also try this link: http://www.xiongjiu168.com:8082/en/trackIndex.htm ; If the information cannot be checked, please contact us at info@astra.com

Lost Package/Unusual Package

1. In the unfortunate event that an item is lost in transit, ASTRA will replace it at no cost to you, please contact our support team at: info@astra.com
2. ASTRA will not be responsible for delivery failures due to incorrect or incomplete addresses. Please check your address when placing an order
3. If you purchase multiple items in one order, ASTRA will ship them separately based on inventory and they may not arrive at the same time.

Shipping Delay

• Due to customs processing timelines, the actual delivery time may vary depending on your local carrier. If you have any concerns about your order, please feel free to contact us at info@astra.com

At ASTRA, we are committed to delivering high-quality and reliable products. If you experience any issues with our products, please contact our Customer Support Team at info@astra.com for assistance.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy from the date of delivery, allowing you to return your order for a full refund under the following conditions:

Eligible for Return:

• The product is unused, unboxed, and in original condition.
• All original packaging, accessories, manuals, and documentation must be included.
• The return request must be made within 30 days from the date of delivery (based on tracking information).

Non-Refundable Items:

• Damage from outside sources
• Products without sufficient proof of purchase
• Lost or stolen products
• Non quality-related issues
• Free products /Free Gift
• Discounted products.
• Repairs through 3rd parties
• Purchases from unauthorized resellers
• Damage from misuse of products (including, but not limited to: falls,extreme temperatures,water, operating devices improperly)
• Products returned without the complete original packaging are not eligible for return or exchange.
• Return & Exchange Requirements: You need to provide photos and a video of the product for return or exchange. After our review, we will assist you with the process. This helps prevent unsuccessful returns due to missing or damaged items during shipment.

Shipping Costs

• If the return is due to quality issues (Within one month after receiving the goods)  or incorrect items sent, ASTRA will cover the return shipping fee.
• If the return is due to personal reasons (e.g., change of mind, incorrect purchase), the customer is responsible for the return shipping fee. 

2. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

 

1) Contact ASTRA Support

astraEmail i.com with your order details, including:

Order number / Proof of purchase

Photos or videos showing the issue (if applicable)

Complete shipping address & contact number

 

2) Receive Confirmation & Return Address

Our support team will review your request and provide a return authorization and the appropriate return address.

The return must be shipped within 7 days of approval. Otherwise, your request may be voided.

 

3) Ship the Product & Provide Tracking

Customers must provide the valid tracking number and shipping receipt within 7 days of receiving the return approval.

Please ensure proper packaging to prevent damage in transit.

 

4) Inspection & Refund Processing

Upon receiving the returned item, our team will inspect it. If it meets our return conditions, a refund will be issued.

Refunds are processed within 10 business days to the original payment method (PayPal, credit card, etc.).

 

# Important Notes

Returns without prior approval will not be accepted.

Shipping and handling fees are non-refundable.

If the product is returned in a damaged or incomplete condition, ASTRA reserves the right to refuse a refund or deduct a restocking fee.

If you have a question or comment for us, Please contact us by email as a matter of priority and you will receive support and a response within 48 hours.

Support Email:  info@astrastra.com